Dr. Mohamed Zaki

University of Cambridge

Dr Mohamed Zaki is the Deputy Director at Cambridge Service Alliance, University of Cambridge. His principal research interests lie in the field of Big Data analytics and its impact on service science, customer experience and data-driven business model. Mohamed leads various research projects and investigate the role of big data analytics for making better business decisions within complex service network. He has a number of publications in highly ranked journals such as Journal of Service Research, as well as many proceedings in leading conferences.


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